Our Services
Water Meter Testing, Calibration & Repair
Know how your meters perform. Make informed maintenance decisions.
Request Meter Testing & RepairStart with Measured Performance
HST Utility helps utilities evaluate water meter performance and determine when service, repair, rebuild, or replacement is appropriate. Our field testing and repair services provide documented findings that support practical decisions about your meter assets. Whether you have one meter with a suspected problem or a group due for evaluation, we work with your team to define the testing scope and next steps.
Meter age and appearance do not tell the whole story. Testing provides evidence of how a meter performs under the conditions evaluated. That information helps your utility determine which meters can remain in service, which need corrective work, and which warrant replacement consideration. HST helps turn testing results into a clear record of findings and recommended actions.
Repairs, Rebuilds & Calibration
A meter that does not meet the agreed performance criteria may be a candidate for corrective work. Depending on its design and condition, service may include cleaning, replacement of worn components, a compatible measuring element or register replacement, or adjustment where the manufacturer permits it. HST reviews the available options with your team before proceeding with work outside the authorized scope.
Repair decisions consider:
- The test findings and observed condition.
- Meter design and serviceability.
- Availability of compatible parts.
- Repair cost compared with replacement.
- Access and shutdown requirements.
- The utility's long-term equipment plans.
Following corrective work, appropriate retesting helps document the resulting performance. Not every meter can be adjusted or economically rebuilt. Where repair is impractical, replacement may be the better option.
Water Meter Field Testing
HST provides field testing for accessible installations where the meter configuration and site conditions support the proposed test. Before scheduling, we review the meter size and type, available test connections, isolation arrangements, and access requirements. These details help establish the appropriate setup and identify any preparation needed. Testing procedures draw on applicable AWWA M6 guidance, manufacturer requirements, and the utility's agreed acceptance criteria. Where the setup permits, testing at appropriate low, intermediate, and high flow rates helps evaluate performance across different operating conditions. Reports identify the actual test points achieved and any limitations.
Diagnose the Issue Before Choosing the Fix
An unexpected reading does not automatically mean the meter itself has failed. The review may need to consider the meter's measurement performance, register information, account records, and, for connected equipment, endpoint or communication status. A successful radio transmission does not establish measurement accuracy. Likewise, a missing transmission does not by itself show that the meter is measuring incorrectly. HST can help document field findings and coordinate further review with your utility or equipment provider within the agreed scope.
Results Your Utility Can Review
A useful test report connects the findings to the correct asset and explains what was completed. Project documentation can include:
- Service location and asset reference.
- Meter manufacturer, model, size, and serial number.
- Test date and available meter readings.
- Test method, flow points, and measured results.
- Applicable acceptance criteria.
- Observed installation conditions.
- Repairs or components replaced.
- Post-service test results.
- Photographs and recommended follow-up.
Any restrictions that affected the test are recorded so your team can interpret the results appropriately.
Build a Planned Testing Program
HST can help organize testing into manageable groups rather than waiting for individual problems to interrupt routine operations. Your utility can prioritize meters using available service history, previous test results, throughput, account importance, manufacturer guidance, and applicable requirements. The program can be organized around a selected group of accounts or a recurring schedule. Findings from one phase can help determine the priorities for the next. Testing frequency should reflect the meter population and operating conditions. One schedule will not suit every meter.
Explore Meter Maintenance ProgramsCoordinate Access and Service Interruptions
Testing and repair requirements vary by installation. Some work may require isolation, a planned water interruption, or additional preparation. HST coordinates with your designated contacts to review access, test connections, valve conditions, and any available bypass arrangement. For commercial and institutional accounts, planning includes the facility's operating needs and agreed notification responsibilities. If sediment or standing water obstructs the work area, pit cleaning can be included as a separately defined part of the project.
Explore Pit Cleaning & Vacuum ExcavationWhen Replacement Makes More Sense
Replacement may be appropriate when a meter cannot meet the required performance after service, compatible parts are unavailable, or repair costs make continued investment impractical. HST can help define the replacement work and coordinate it with your utility's equipment requirements and schedule.
Explore Large & Commercial Meter ServicesHow the Process Works
Share the Meter Information
Provide the meter list, sizes, locations, known concerns, and available service history.
Confirm the Testing Scope
Establish site requirements, test procedures, acceptance criteria, documentation, and authorization limits for corrective work.
Test and Review Findings
Complete the agreed evaluation and document the results. Discuss repair or replacement recommendations where further work is needed.
Complete Authorized Service
Perform approved corrective work and appropriate retesting. Provide the completed records and identify any remaining follow-up items.
Frequently Asked Questions
Get Clear Answers About Meter Performance
Have meters with questionable readings, overdue testing, or recurring service concerns? Tell HST Utility about the equipment and the issues you are seeing. We will help define a testing and repair scope that gives your team useful information for its next decision.